FREQUENTLY ASKED QUESTIONS
REGISTRATION AND ACCOUNT
Starting out with Parimatch is fast and easy. You can create an account by simply clicking the ‘SIGN UP’ button in the top right corner. Then you fill in all the basic information and confirm your email address. All newly registered users can get a welcome bonus for the first deposit.
You can reset it. Just click here, enter your email and follow the instructions in the letter. If you still have any issues, contact our support team via live chat - the yellow icon at the bottom right of this page will open it - or email us at [email protected] or via the form.
Our friendly 24/7 live chat support can quickly assist you in real time to retrieve your email address. Click the yellow live chat icon in the bottom right corner or send us an email at [email protected] or via the form. You will experience the best troubleshooting and reclaim your email address in no time.
Unfortunately, there’s no way you can change it. Please use the relevant email address while creating your account. Keep in mind that you can have only one profile at Parimatchwin.com.
Yes, you can use multiple currencies. To add a new currency, log into your account, then open your profile, go to the wallet section, and click the ‘add new’ button.
Verification is not obligatory, but can be requested by Casino representatives.
To verify your account, upload the following documents into your profile (Documents tab):
- a photo of your ID from both sides (should be valid);
- a selfie with your ID card;
- a photo of your bank card **####;
- a document proving your address (shouldn't be older than 90 days).
It can take a while to review the document, so if you see a pending status, don't worry, it means it hasn't been approved yet. If your document is rejected, you will receive an email notification with the reason for the rejection. When your account is verified, you will also receive an email notification.
On average, document verification is processed within 24 hours or less.
We highly value our players and make everything possible to ensure an unbiased and fair gaming experience. That’s why all the titles available at Parimatch casino are powered by the most reliable iGaming providers. These games comply with Curacao gaming standards, have all the necessary RTP certifications, and are 100% fair and safe to play.
Yes, almost every single game is available in both real money and fun modes. You can activate the demo version by clicking on the ‘PLAY FOR FUN’ button.
If such a thing happens, it means that you got disconnected from the server. In most cases, the outcomes of the interrupted round may still be calculated, and the winnings, if any occurred, are added to your balance.
- Try updating your browser and Java software versions.
- Сheck whether you have a stable Internet connection.
- Сlean cash and restart your browser.
If the game still doesn’t work, please describe your problem to our support team. They will do their best to solve this issue.
Certain games, including all jackpot and progressive jackpot games, are not available to play if you have an active bonus. If you try to enter a game that you are not allowed to play with a bonus, you will receive a message that the game is not available.
If you want to play games using the bonus account, you can choose from these: https://www.parimatchwin.com/games/bonus-play
- Click on the personal account icon in the upper left corner and select the "PROMO" section.
- In the "Bonuses" section, enter the promo code in the corresponding field and activate it.
- The bonus will appear if you entered it correctly. If you see an error, then check the correctness of the promo code entered or contact support. Bonuses may not work if you have multiple accounts or email is not verified.
- Click on the green DEPOSIT button in the upper right corner.
- OR visit the content page of the DEPOSIT bonus and click on the corresponding yellow button there.
- You will see a deposit window. Enter the bonus promo code and click ADD.
- Fill in the rest of the data for the deposit, select the payment method and click the DEPOSIT button.
- You can see all the active bonuses in the PROMO section.
You can put some money on your balance and withdraw funds using EUR, USD, RUB, CAD, AUD, NZD, BRL, PLN, BTC, BCH, ETH, LTC, DOG, and USDT. And when it comes to cryptocurrencies, we accept all the popular ones, including ETH, LTC, DOG, USDT, BTC, and BCH.
We strive to process all the payments in no time. There are no long wait times, and you can enjoy playing various games of chance right away.
Every bank has their own policies on online gambling. This means you may get your deposit declined by your bank if they have strong policies against permitting casino-related card transactions.
You can contact the bank, and they should be able to give you a reason for this, but unfortunately some of them just won’t approve online betting.
Also, this may happen due to several reasons:
- the card has limits for Internet payment;
- you entered an incorrect verification code;
- you entered incorrect card details;
- your card is issued in another currency and doesn’t have a conversion.
If everything is OK with the card, please contact the customer support team.
Please wait a few minutes, sometimes the delay could be caused by a loaded payment system. If after 15 minutes the money is still not credited, please send a screenshot with the transaction data and your email to our Support team.
First, check whether the transaction has successfully gone through. To find out the status of your transaction, just go to Blockchain.com and enter the Transaction ID in the search field. Also, you can let our Support Team do it for you. Just contact us directly through Live Chat or send an email at [email protected] or via the form.
Well, it’s a piece of cake to get BTC. There are lots of web-based services that allow you to buy cryptocurrencies. The most popular ones are Circle, CEX.IO, and Cubits.
Need help? Click here: How to create a crypto blockchain wallet?
As we do not have any access over the actual transfer being made (this is done via the blockchain and miners), funds that are sent to another address or do not meet the minimum deposit threshold are unfortunately lost.
No, it's not allowed. The account can only be funded using payment accounts (for example, credit card, bank account, e-wallet, etc.) owned and registered (issued, opened) in your name.
If you have an active bonus, then withdrawal is not available. In order to withdraw funds, use the bonus in full, or cancel it. In such a case, the bonus progress will be cancelled.
Parimatch casino accepts deposits starting from €10. The maximum withdrawal limit is €4,000. And there’s no limitation for cashouts in BTC.
Withdrawal of funds can only be made to the payment account previously used for replenishment. If you cannot use the same account to withdraw funds (for example, due to closure or expiration), then you need to make a minimum deposit amount from another payment account. You can then use this account to withdraw funds.
We will process your withdrawals within 12 hours. However, for reasons beyond our control, withdrawals may take longer in some cases.
PRIVACY & SECURITY
All the sensitive information is encrypted with the use of the most advanced technologies, so there’s no need to worry about safety and security.
To upload all the required documents, please log in and go to the Verification section in user cabinet. Make sure to include only JPG or PNG format files up to 2MB each. You can see the status of each document in the same section.
The verification process might take up to a couple of hours. Please note: if your documents do not comply with the Curacao law, we have the right to reject them and ask you for alternative copies.