FREQUENTLY ASKED QUESTIONS

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REGISTRATION AND ACCOUNT

Starting out with Parimatch is fast and easy. You can create an account by simply clicking the ‘SIGN UP’ button in the top right corner. Then you fill in all the basic information and confirm your email address. All newly registered users can get a welcome bonus for the first deposit.

You can reset it. Just click here, enter your email and follow the instructions in the letter. If you still have any issues, contact our support team via live chat - the yellow icon at the bottom right of this page will open it - or email us at [email protected] or via the form.

Our friendly 24/7 live chat support can quickly assist you in real time to retrieve your email address. Click the yellow live chat icon in the bottom right corner or send us an email at [email protected] or via the form. You will experience the best troubleshooting and reclaim your email address in no time.

Unfortunately, there’s no way you can change it. Please use the relevant email address while creating your account. Keep in mind that you can have only one profile at Parimatchwin.com.

Yes, you can use multiple currencies. To add a new currency, log into your account, then open your profile, go to the wallet section, and click the ‘add new’ button.

DEPOSITS & WITHDRAWALS

You can put some money on your balance and withdraw funds using AUD, NZD, CAD, and many other fiat currencies. And when it comes to cryptocurrencies, we accept all the popular ones, including ETH, LTC, DOG, USDT, BTC, and BCH.

We strive to process all the payments in no time. There are no long wait times, and you can enjoy playing various games of chance right away.

Parimatch casino accepts deposits starting from 20 AUD. The maximum withdrawal limit is 6,500 AUD. And there’s no limitation for cashouts in BTC.

First, check whether the transaction has successfully gone through. To find out the status of your transaction, just go to Blockchain.com and enter Transaction ID in the search field. Also, you can let our Support Service Team do it for you. Just contact us directly through Live Chat or send an email at [email protected] or via the form.

Well, it’s a piece of cake to get BTC. There are lots of web-based services that allow you to buy cryptocurrencies. The most popular ones are Circle, CEX.IO, and Cubits.

GAMES

We highly value our players and make everything possible to ensure an unbiased and fair gaming experience. That’s why all the titles available at Parimatch casino are powered by the most reliable iGaming providers. These games comply with Curacao gaming standards, have all the necessary RTP certifications, and are 100% fair and safe to play.

Yes, almost every single game is available in both real money and fun modes. You can activate the demo version by clicking on the ‘PLAY FOR FUN’ button.

If such a thing happens, it means that you got disconnected from the server. In most cases, the outcomes of the interrupted round may still be calculated, and the winnings, if any occurred, are added to your balance.

Please try updating your browser and Java software versions. If it doesn’t help, check whether you have a stable Internet connection. Then you might need to clean cash and restart your browser. If the game still doesn’t work, please describe your problem to our support team. They will do their best to solve this issue.

PRIVACY & SECURITY

All the sensitive information is encrypted with the use of the most advanced technologies, so there’s no need to worry about safety and security.

To upload all the required documents, please log in and go the Verification section. Make sure to include only JPG or PNG format files up to 2MB each. You can see the status of each document in the same section.

The verification process might take up to a couple of hours. Please note: if your documents do not comply with the Curacao law, we have the right to reject them and ask you for alternative copies.

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